E1 Human capital and attention capacity

Topic

Human capital and service delivery capacity encompass the service workforce, human capital—comprising the education and skills of that workforce—service delivery infrastructure, and the demand for services met by that infrastructure and workforce combined. These elements do not exist in isolation; they depend on inputs received from other tracks via specific entry points.

The Services sector receives labor availability and quality—as well as consumer purchasing power—from Track 6, and infrastructure capital from Track 5. Labor availability and quality fuel the aforementioned service workforce and human capital, while consumer purchasing power determines the actual demand for services reaching the delivery infrastructure.

In turn, the Services sector provides employment and income back to Track 6, as well as access and quality of life that directly enhance well-being within Track 6; the very track that supplies labor and purchasing power receives the employment, income, and quality of life generated by the Services sector, thereby closing the loop between Track 6 and Services.

Thus, human capital and service delivery capacity form the foundation upon which the sector’s coverage index, service quality index, and employment rate are measured. Any change in the entry points for labor, purchasing power, or infrastructure capital is reflected in one of these three indicators, while any change in service delivery capacity alters the employment, income, and quality of life that the Services sector delivers back to Track 6.

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